Here's a concise rewrite focused on the key information about CA behavior on Bugzilla:

Certificate Authorities (CAs) must avoid 12 critical mistakes when handling incidents on Bugzilla and similar platforms to maintain trust and effectiveness in the WebPKI ecosystem:

1. Obfuscation

• Hiding or partially disclosing information
• Using weasel words
• Selectively answering questions

2. Obstruction

• Refusing to answer questions
• Deliberately misinterpreting questions
• Using excuses like NDAs to avoid disclosure

3. Emotional Responses

• Being defensive or angry
• Showing churlishness
• Displaying pettiness toward other community members

4. Missing Deadlines

• Failing to report incidents within 72 hours
• Not responding to questions within one week
• Missing update deadlines

5. Improper Documentation

• Not using proper markdown formatting
• Creating hard-to-navigate walls of text
• Ignoring prescribed formats

6. Ignoring Procedures

• Not following codified processes
• Misusing designated sections
• Creating non-standard responses

7. Misunderstanding CA Role

• Failing to grasp public trust responsibilities
• Not comprehending root program requirements
• Missing transparency expectations

8. Not Learning from Others

• Ignoring lessons from other CAs' incidents
• Failing to check own systems for similar issues
• Repeating known mistakes

9. Shallow Analysis

• Not investigating root causes thoroughly
• Implementing superficial fixes
• Failing to address systemic issues

10. Dishonesty

• Making false statements
• Covering up incidents
• Misrepresenting facts

11. Refusing to Admit Errors

• Denying proven mistakes
• Maintaining indefensible positions
• Avoiding accountability

12. Resisting Change

• Refusing to implement improvements
• Maintaining problematic practices
• Ignoring community feedback

CAs must understand that transparency, continuous improvement, and maintaining public trust are fundamental to their role. Organizations should implement oversight and KPIs around these issues to ensure compliance and maintain industry standards.

Following these guidelines helps protect the integrity of the WebPKI ecosystem and ensures effective incident management and resolution.

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