Digital financial services provider Remitly creates opportunities for unique career paths, as demonstrated by Kristi Romain's journey from executive assistant to program manager of their customer empathy program.

With experience spanning apparel merchandising, nonprofit program management, and professional photography, Romain's diverse background proved valuable in her role developing programs that amplify customer voices in business decisions.

"I always had the desire to discover where my professional skills compliment my passions and seek out career opportunities where using that combination will deliver a meaningful impact," says Romain.

Starting as an executive assistant in 2016, Romain's path to program manager involved:

• Identifying operational gaps and taking initiative
• Leading various company initiatives
• Drafting business proposals
• Preparing through mentorship and coaching
• Competing with internal and external candidates

Professional growth opportunities at the company included:

• Learning financial and technical terminology
• Mastering project management methodologies
• Developing metrics assessment skills
• Improving documentation and communication
• Understanding customer feedback implementation

As co-lead of the Elevate Affinity Group, Romain continues supporting workplace inclusion and professional development for women. Her role combines storytelling with serving underserved communities, developing customer engagement programs and advocating for customer-driven improvements.

"I love the way Remitly challenges me to learn," Romain reflects. "Not once have I been bored at Remitly. I love my job, and I'm grateful to Remitly for believing in me."

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